Frequently Asked Questions

Everyone is eligible for services. Crawford County Mental Health Center serves residents of Crawford County and the surrounding areas without regard to race, age, creed, color, national origin, sexuality, or economic status.

A referral is not required. Many individuals are self or family-referred, while others come by recommendation of doctors, schools, friends, or other providers. To start services please visit our Same Day Access clinic Monday through Friday, between 8:00 a.m. and 3:00 p.m. For more information about Same Day Access, please click here, or call us at 620-231-5130. 

During your initial appointment you should plan to bring your:

• Insurance card (if applicable)
• State ID Card or Driver’s License
• Medication Lists
• Relevant Past Medical Records
• Proof of income (if applying for financial assistance)
• Last filed income tax (if applying for financial assistance)
• Proof of Residency (only for Substance Use evaluations)

Crawford County Mental Health Center has become a Certified Community Behavioral Health Center (CCBHC) which uses a wholeperson approach to client care. Part of that approach acknowledges that mental health and physical health are closely related. Good mental health can positively affect your physical health. In turn, poor mental health can negatively affect your physical health.

CCBHC is an outpatient, integrated care model incorporating care coordination and utilizing a cost based payment methodology. The federal criteria for CCBHC defines the specific requirements each state had to follow during the demonstration. This criteria still provides the structure for the program in Kansas.

The goals of the CCBHC program in Kansas are to:

1. Increase access to community-based mental health and substance use disorder services (particularly to under-served communities);
2. Advance integration of behavioral health with physical health care; and
3. Improve utilization of evidence-based practices on a more consistent basis.

Part of how CCBHCs increase access is to “step out of the clinic 4 walls” – meaning CCBHCs strive to serve people in their homes and in the community or via telehealth whenever possible.

CCBHCs in Kansas are expected to complete a thorough needs assessment in their community and then continuously improve their services according to those needs. CCBHCs must offer care that is person-centered and family-centered, trauma-informed, recovery-oriented, and that the integration of mental health and substance use disorder services in coordination with physical health care and social services will serve the “whole person” rather than disconnecting aspects of the individual. CCBHCs serve individuals regardless of ability to pay or place of residence; therefore, those who are most in need of coordinated, integrated and quality care will receive it from CCBHCs.

The CCBHC model embraces a recovery-oriented philosophy, supporting multiple pathways for individuals to recover from mental illness and substance use disorders requiring the staff to work in an integrated way enacting a harm reduction model. CCBHCs implement medication-assisted recovery—the use of medication, in combination with counseling and care coordination services, to provide effective support for recovery from addictive substances as well as mental illness. Medications may be provided in the short-term as Outpatient Withdrawal Management or in the long term as Medication Assisted Treatment (MAT).

Obtaining feedback from you and our community members is an important part of assessing the quality of our organization and impact to the community. On an ongoing basis you will have the opportunity to participate in a short, confidential Patient Satisfaction survey.

To visist our Client Feedback page, please click here.